The purpose of this policy is to inform users about the different types of personal data processing carried out by this organisation through the website, in accordance with the applicable data protection regulations.

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1. IDENTIFICATION AND CONTACT DETAILS OF THE CONTROLLER

The organisation SAS LANGE, located at 34 Rue Poquelin Molière, 33000 Bordeaux, France, VAT No. FR66949285571, website chateaulange.com.

Contact email: 
Contact phone: 

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2. PURPOSES OF PROCESSING PERSONAL DATA

WEBSITE USERS/VISITORS

We will process the personal data provided through our web forms for the following purposes:
• Responding to requests, queries or complaints sent via the contact channels on the website.
• Understanding user behaviour on the site to detect potential cyber-attacks.
• Complying with legal obligations applicable to our activity.
• Protecting our rights or defending against any kind of claim.
• Sending commercial communications related to our services, if applicable.
• Managing and sending requested quotations.
• Handling reservation or contact requests.
• Managing, administering or supervising participation in any blog/forum (if available).

CLIENTS

We will process clients’ personal data for:
• Managing the commercial relationship.
• Providing the contracted services.
• Handling the shipment or delivery of contracted products or services.
• Administrative, accounting and tax management.
• Responding to requests, queries or complaints.
• Understanding web behaviour to detect potential cyber-attacks.
• Conducting quality surveys.
• Running contests or promotions (if applicable).
• Sending commercial communications regarding our services.
• Complying with legal obligations.
• Protecting our rights or responding to claims.

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3. LEGAL BASIS FOR PROCESSING
• The consent provided by the data subject.
• The performance of a contract or pre-contractual measures.
• Compliance with applicable legal obligations.
• The legitimate interest in protecting our image, business and website against cyber-attacks.

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4. DATA RETENTION PERIODS

Personal data will be kept for as long as necessary to fulfil the purposes for which it was collected. After that, it will remain duly blocked for the legally established periods.

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5. AUTOMATED DECISIONS AND PROFILING

The website does not make automated decisions or create user profiles.

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6. RECIPIENTS

During data processing, the organisation may disclose information to:
• Courts and Tribunals.
• Law Enforcement Agencies.
• Competent public authorities when legally required.

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7. INTERNATIONAL DATA TRANSFERS

The organisation does not carry out international data transfers.

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8. RIGHTS OF DATA SUBJECTS

Users may exercise, at any time and free of charge, their rights to:
• Access, rectification and erasure.
• Restriction or objection to processing.
• Data portability (when technically feasible).
• Withdrawal of previously granted consent.

Requests must be submitted to the postal or email address indicated in Section 1, with a copy of an ID document.

If users are not satisfied with the response, they may file a complaint with the relevant Data Protection Authority.

If you wish to stop receiving commercial communications, you may email us with the subject line “UNSUBSCRIBE”.

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9. ACCURACY OF DATA

The data subject guarantees that all information provided is accurate, complete and up-to-date, and commits to informing us of any changes. If providing third-party data, the user guarantees they have obtained the necessary consent.

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10. SOCIAL MEDIA

SAS LANGE may have profiles on social networks. Users can follow them voluntarily. However, data on each platform belongs to the corresponding social network, so we recommend reviewing their privacy settings and terms.

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11. AMENDMENTS / UPDATES

This policy may be updated due to legal requirements or changes in our website or processing activities.

For any questions, you may contact us at the email address provided in Section 1.